NHTSA Complaint #11689017 — 2016 DODGE GRAND CARAVAN

The contact’s son owns a 2016 Dodge Grand Caravan. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal sound, the transmission unintendedly shifted, and the vehicle failed to return to normal operation. No warning lights were illuminated. The vehicle was towed to a dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken to a different dealer, Turner Brothers Transmission (5612 Alma Hwy, Van Buren, AR 72956); where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was 151,283.