NHTSA Complaint #11688616 — 2010 FORD FLEX

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11688616
Vehicle 2010 FORD FLEX
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State ID

Consumer Description

Leaving home to go to the grocery store and as I exited my street a dash warning came on stating "Power Steering Assist" fault Steering wheel locked up making it impossible for me to steer. Fortunately this happened in a spot where there was no other traffic and I was able to just turn off the car and restart and the message was gone and my steering was restored. I am now terrified to drive my car because if this had happened in traffic there could have been a serious accident because steering capability was non existent. . In reading online this is a very common problem with my make and model and apparently there was a recall by Ford for 2011 and later cars but not 2010 even though it is a "known problem" at dealerships. For me this now seems intermittent but in calling the dealership they know of the issue. It would cost me about $2200 to fix. I am happy to provide my vehicle for inspection. Thank you so much for your help ... greatly appreciated

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