NHTSA Complaint #11307494 — 2010 FORD FLEX

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11307494
Vehicle	2010 FORD FLEX
Component	STEERING
Date of Incident	January 29, 2020
Date Filed	February 6, 2020
Mileage	141,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KS

Consumer Description

TL* THE CONTACT OWNS A 2010 FORD FLEX. WHILE DRIVING 20- 30 MPH THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT ALSO STATED THAT THE STEERING WHEEL ALSO PULLED TO THE LEFT AND TO THE RIGHT. THERE WERE NO WARNING LIGHTS ILLUMINATED. THERE WAS AN ABNORMAL RUBBING SOUND DETECTED IN THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO MEL HAMBELTON FORD 11771 W KELLOGG AVE, WICHITA, KS 67209 (316) 462-3673 WHERE IT WAS DIAGNOSED AS THE RACK AND PINION AND POWER STEERING ASSIST FAILED TO OPERATE AS DESIGNED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS REFERRED TO THE NHTSA HOTLINE FOR ASSISTANCE. THE FAILURE MILEAGE WAS 141,000.

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