NHTSA Complaint #11687300 — 2016 HYUNDAI VELOSTER

The contact owns a 2016 Hyundai Veloster. The contact stated that after completing a routine oil change, the contact discovered that while starting the vehicle, there was an abnormal knocking sound coming from the vehicle. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 20V746000 (Engine). The contact had an independent mechanic inspect the vehicle, who determined that the failure was related to the engine. The local dealer was contacted, and it was diagnosed that the engine needed to be replaced. There was corrosion around the engine. The vehicle was not repaired. The manufacturer was contacted, and requested the maintenance records, but declined to assist due to maintenance neglect. The contact stated that the maintenance records were not accessible due to not being the original owner. The failure mileage was approximately 150,000.