NHTSA Complaint #11686905 — 2017 JEEP CHEROKEE

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 30 MPH, the 4-Wheel Drive Service light illuminated. The failure was intermittent. The vehicle was taken to the dealer, who diagnosed that the Power Transfer Unit (PTU) had failed. The manufacturer was made aware of the issue. The manufacturer opened a case for the vehicle. The failure mileage was approximately 70,000. .