NHTSA Complaint #11686840 — 2021 FORD ECOSPORT

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that while driving 60 MPH, the vehicle was jerking significantly and failed to accelerate while depressing the accelerator pedal. The low engine oil pressure warning light and the check engine warning light were illuminated. The contact was able to pull into a nearby Auto Zone parking lot. The vehicle was then driven to the dealer, where diagnostic trouble codes were retrieved and the contact was provided the codes; however, the dealer informed the contact that there was no availability for the vehicle recall repair. The vehicle was then taken to an independent mechanic, where it was diagnosed that the engine oil pump belt had failed. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 82,813.