NHTSA Complaint #11686603 — 2019 LINCOLN MKC

The vehicle has now been at the dealership for almost two weeks. I drove the car in under its own power and was shocked to learn that it needs a new engine (long block) due to a known issue described in a Technical Service Bulletin (TSB) 19-2346 After doing my own research, I discovered that this is a widespread problem with the Ford 2.0L engine, and the dealership confirmed this by stating they’ve replaced hundreds due to this defect. I then contacted Ford directly, but was told by customer service that the vehicle is out of warranty, and nothing could be done. The Ford case number is [XXX]. Let me be clear: this is not normal wear and tear. A major engine failure at only 63,000 miles is completely unacceptable — especially in a Certified Pre-Owned (CPO) vehicle, which I was sold as reliable transportation. I now realize that Ford and its dealers have been knowingly selling vehicles with a manufacturing defect, without taking responsibility when those vehicles inevitably fail. This is a documented defect in the engine block, as acknowledged by Ford in the TSB. Yet there is no recall. Why? This issue poses a serious safety risk, not to mention a massive financial burden for consumers who trusted Ford’s certification and quality standards. It is deeply concerning that Ford has chosen to avoid accountability, leaving owners like myself to pay for expensive repairs stemming from your own design flaw. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)