NHTSA Complaint #11686494 — 2016 HONDA PILOT

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11686494
Vehicle 2016 HONDA PILOT
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MO

Consumer Description

My vehicle is experiencing a loud knocking noise from the engine, a symptom directly related to NHTSA Recall 23V-751 (Honda's engine connecting rod bearing failure). On 9/8, I took my vehicle to BP Service in Kirkwood, Missouri, for a diagnosis. The technician confirmed that the knocking noise was consistent with an internal engine issue, likely involving the crankshaft and connecting rods. This diagnosis prompted me to investigate the recall. On 9/10, I contacted the Honda dealership in Frontenac, Missouri, specifically mentioning the symptoms and the recall. The dealership service department checked my vehicle's VIN and informed me that it was not included in the official recall list for 23V-751. Despite my VIN not being on the list, the symptoms of my vehicle match the described defect in the recall. The engine knocking and potential for engine failure pose a serious safety risk. I am concerned that the recall population may be too narrow and that my vehicle's VIN should be included. I've attached a receipt from BP Service regarding their diagnosis if more detail is needed, I can have them write a full report.

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