NHTSA Complaint #11686419 — 2020 FORD EXPLORER EXTERIOR LIGHTING

Complaint Details

ODI Number	11686419
Vehicle	2020 FORD EXPLORER
Component	EXTERIOR LIGHTING
Date of Incident	December 4, 2024
Date Filed	September 10, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

Headlamp light came on in vehicle in December of 2024 and dealership replaced module which I had to pay for. 4 months later light came on again and dealership replaced module again at their cost, light came back on again right after the 2nd replacement of module. Dealership is not sure what to do but recommends replacing Headlamp at my cost but not sure that will fix the problem. I have been driving around with the headlight light coming off and on for the last 10 months. Dealership has no idea what to do

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