NHTSA Complaint #11686389 — 2018 HYUNDAI SONATA

Summary of the Problem: My 2018 Hyundai Sonata has a serious engine defect related to excessive oil consumption. Despite proper maintenance, the vehicle consumes large amounts of oil between service intervals. This has caused the engine to seize and the car’s software to restrict speed to 40 mph while driving, creating a dangerous situation on public roads. Details: Vehicle purchased from an authorized Hyundai dealer in Massachusetts (second owner). Issue first identified around 65,000 miles. Inspected multiple times at Stevens Creek Hyundai (San Jose, CA). Service center confirmed this is a known internal engine issue but refused to replace or repair unless the engine completely fails. I was told to “keep topping up oil,” which is not a safe or permanent solution. Safety Concern: Sudden engine seizure or restricted speed while driving could result in an accident, especially on highways. This defect places me and my family at serious risk of injury or death. Requested Action: I urge NHTSA to investigate Hyundai’s handling of this engine defect and require Hyundai to repair or replace affected engines before they fail, regardless of ownership status. Consumers should not have to wait for catastrophic engine failure to receive assistance.