NHTSA Complaint #11684617 — 2013 HYUNDAI SONATA

I am filing a complaint regarding my 2013 Hyundai Sonata in connection with a known recall related to connecting rod bearing wear (I believe this is Recall 198). My vehicle is experiencing issues consistent with this defect, but Hyundai has denied my warranty/recall claim. Hyundai’s denial was based on an allegation of “engine neglect,” which is not accurate. I have maintained my vehicle with regular oil changes since purchase, and I have records to support this. I work from home and therefore do not drive as frequently as the average commuter, but I have always performed at least the standard minimum maintenance required. The car has never shown signs of engine neglect or had prior engine issues until now. The failure occurred while I was driving on the highway, when the engine suddenly stopped running. This placed me in a very dangerous situation, as the car stalled in active traffic and posed a risk to myself and other drivers. This highlights the serious safety hazard associated with the known rod bearing defect. Since the failure, I have been left without reliable transportation, and it has been extremely difficult to get to and from work. The problem was reported to my Hyundai dealership, but they are refusing to cover the repair and appear to be attempting to avoid responsibility for this recall. Even if the specific recall campaign is now listed as closed, this is a well-documented defect, and Hyundai should remain obligated to fix it when it occurs. I am requesting NHTSA’s assistance in ensuring Hyundai is held accountable for honoring their obligations under the recall. Consumers should not be penalized thousands of dollars for a safety defect that is the manufacturer’s responsibility.