NHTSA Complaint #11683430 — 2020 FORD EXPLORER POWER TRAIN

Complaint Details

ODI Number	11683430
Vehicle	2020 FORD EXPLORER
Component	POWER TRAIN
Date of Incident	May 2, 2025
Date Filed	August 27, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AL

Consumer Description

While braking vehicle downshifted harshly with a noticeable slam into gear. While under acceleration, vehicle rpms raised sharply as transmission slipped and would not engage and accelerate. Potential risk to injury as vehicle transmission failed on interstate with loss of acceleration. Towed vehicle to Ford dealership. Ford dealership inspected to the conclusion of "Fluid full/extremely burnt. Possible A clutch failure due to faulty front support". Ford dealer recommended to remove and replace transmission. - Transmission failure, not available for inspection. - Safety risk due to transmission failure at interstate speeds with loss of acceleration. - Problem reproduced by Ford dealership - Transmission inspected by Ford dealership - Wrench light illuminated shortly after initial harsh downshift and acceleration with transmission slip.

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