NHTSA Complaint #11683103 — 2024 KIA SORENTO

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11683103
Vehicle	2024 KIA SORENTO
Component	ENGINE
Date of Incident	August 1, 2025
Date Filed	August 26, 2025
Mileage	31,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

The contact owns a 2024 Kia Sorento. The contact stated that during a routine oil change, the mechanic added an unknown oil additive to the vehicle. The contact stated that on several occasions while driving, the accelerator pedal was depressed, and the vehicle lost motive power and drove sluggishly. The vehicle was taken to a dealer for an oil change, and the mechanic observed metal shavings in the oil. The vehicle was taken to another dealer, but it had not yet been diagnosed. The manufacturer was notified of the failure. The failure mileage was approximately 31,000.

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