2024 KIA SORENTO — Problems, Recalls & Safety Data

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5/5

★★★★★

Safety Rating

44

Owner Complaints

12 Crashes 3 Fires

2

Recalls

ACTIVE RECALL

24

Service Bulletins

0

Investigations

Overview of the 2024 KIA SORENTO

The 2024 KIA SORENTO has received a total of 44 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). It earned an overall safety rating of 5 out of 5 stars in NHTSA's New Car Assessment Program crash tests. There have been 10 recall campaigns affecting this vehicle, covering issues with ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE. 24 technical service bulletins have been issued by Kia America, Inc. for this model year. The most commonly reported problems involve the Electrical System (10 complaints), Structurebody (5 complaints), and Engine (4 complaints).

Recalls for the 2024 KIA SORENTO

NHTSA has recorded 10 recalls for the 2024 KIA SORENTO, potentially affecting up to 670,316 vehicles.

Recall 25V006000 — ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE

| 74,469 vehicles affected

Defect: Kia America, Inc. (Kia) is recalling certain 2024-2025 Sorento, 2025 Sorento Hybrid, and 2025 Sorento Plug-In Hybrid vehicles. A software error in the Body Domain Control Unit (BDC) may cause a loss of low beam headlights and taillights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 108, "Lamps, Reflective Devices, and...

Consequence: A loss of headlights and taillights can reduce visibility, increasing the risk of a crash.

Remedy: Dealers will update the BDC software, free of charge. Owner notification letters were mailed February 21, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC331.

View full details →

Recall 25V006000 — ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE

| 74,469 vehicles affected

Defect: Kia America, Inc. (Kia) is recalling certain 2024-2025 Sorento, 2025 Sorento Hybrid, and 2025 Sorento Plug-In Hybrid vehicles. A software error in the Body Domain Control Unit (BDC) may cause a loss of low beam headlights and taillights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 108, "Lamps, Reflective Devices, and...

Consequence: A loss of headlights and taillights can reduce visibility, increasing the risk of a crash.

Remedy: Dealers will update the BDC software, free of charge. Owner notification letters were mailed February 21, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC331.

View full details →

Recall 25V006000 — ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE

| 74,469 vehicles affected

Defect: Kia America, Inc. (Kia) is recalling certain 2024-2025 Sorento, 2025 Sorento Hybrid, and 2025 Sorento Plug-In Hybrid vehicles. A software error in the Body Domain Control Unit (BDC) may cause a loss of low beam headlights and taillights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 108, "Lamps, Reflective Devices, and...

Consequence: A loss of headlights and taillights can reduce visibility, increasing the risk of a crash.

Remedy: Dealers will update the BDC software, free of charge. Owner notification letters were mailed February 21, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC331.

View full details →

Recall 25V006000 — EXTERIOR LIGHTING:TAIL LIGHTS

| 74,469 vehicles affected

Defect: Kia America, Inc. (Kia) is recalling certain 2024-2025 Sorento, 2025 Sorento Hybrid, and 2025 Sorento Plug-In Hybrid vehicles. A software error in the Body Domain Control Unit (BDC) may cause a loss of low beam headlights and taillights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 108, "Lamps, Reflective Devices, and...

Consequence: A loss of headlights and taillights can reduce visibility, increasing the risk of a crash.

Remedy: Dealers will update the BDC software, free of charge. Owner notification letters were mailed February 21, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC331.

View full details →

Recall 25V006000 — EXTERIOR LIGHTING:TAIL LIGHTS

| 74,469 vehicles affected

Defect: Kia America, Inc. (Kia) is recalling certain 2024-2025 Sorento, 2025 Sorento Hybrid, and 2025 Sorento Plug-In Hybrid vehicles. A software error in the Body Domain Control Unit (BDC) may cause a loss of low beam headlights and taillights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 108, "Lamps, Reflective Devices, and...

Consequence: A loss of headlights and taillights can reduce visibility, increasing the risk of a crash.

Remedy: Dealers will update the BDC software, free of charge. Owner notification letters were mailed February 21, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC331.

View full details →

Recall 25V006000 — EXTERIOR LIGHTING:TAIL LIGHTS

| 74,469 vehicles affected

Defect: Kia America, Inc. (Kia) is recalling certain 2024-2025 Sorento, 2025 Sorento Hybrid, and 2025 Sorento Plug-In Hybrid vehicles. A software error in the Body Domain Control Unit (BDC) may cause a loss of low beam headlights and taillights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 108, "Lamps, Reflective Devices, and...

Consequence: A loss of headlights and taillights can reduce visibility, increasing the risk of a crash.

Remedy: Dealers will update the BDC software, free of charge. Owner notification letters were mailed February 21, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC331.

View full details →

Recall 25V006000 — EXTERIOR LIGHTING:HEADLIGHTS

| 74,469 vehicles affected

Defect: Kia America, Inc. (Kia) is recalling certain 2024-2025 Sorento, 2025 Sorento Hybrid, and 2025 Sorento Plug-In Hybrid vehicles. A software error in the Body Domain Control Unit (BDC) may cause a loss of low beam headlights and taillights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 108, "Lamps, Reflective Devices, and...

Consequence: A loss of headlights and taillights can reduce visibility, increasing the risk of a crash.

Remedy: Dealers will update the BDC software, free of charge. Owner notification letters were mailed February 21, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC331.

View full details →

Recall 25V006000 — EXTERIOR LIGHTING:HEADLIGHTS

| 74,469 vehicles affected

Defect: Kia America, Inc. (Kia) is recalling certain 2024-2025 Sorento, 2025 Sorento Hybrid, and 2025 Sorento Plug-In Hybrid vehicles. A software error in the Body Domain Control Unit (BDC) may cause a loss of low beam headlights and taillights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 108, "Lamps, Reflective Devices, and...

Consequence: A loss of headlights and taillights can reduce visibility, increasing the risk of a crash.

Remedy: Dealers will update the BDC software, free of charge. Owner notification letters were mailed February 21, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC331.

View full details →

Recall 25V006000 — EXTERIOR LIGHTING:HEADLIGHTS

| 74,469 vehicles affected

Defect: Kia America, Inc. (Kia) is recalling certain 2024-2025 Sorento, 2025 Sorento Hybrid, and 2025 Sorento Plug-In Hybrid vehicles. A software error in the Body Domain Control Unit (BDC) may cause a loss of low beam headlights and taillights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 108, "Lamps, Reflective Devices, and...

Consequence: A loss of headlights and taillights can reduce visibility, increasing the risk of a crash.

Remedy: Dealers will update the BDC software, free of charge. Owner notification letters were mailed February 21, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC331.

View full details →

Recall 24V287000 — ELECTRICAL SYSTEM:WIRING

| 95 vehicles affected

Defect: Kia America, Inc. (Kia) is recalling certain 2024 Sorento vehicles. The motor driven power steering (MDPS) wiring harness may be incorrectly assembled, which can result in a loss of power steering assist.

Consequence: A loss of power steering assist increases the risk of a crash.

Remedy: Dealers will inspect and repair, or replace the MDPS wiring harness as necessary, free of charge. Owner notification letters were mailed May 7, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC309.

View full details →

Owner Complaints for the 2024 KIA SORENTO

44 complaints have been filed with NHTSA for the 2024 KIA SORENTO. Below is a breakdown by vehicle component.

Most Recent Complaints

#11712048 | ELECTRICAL SYSTEM | | N/A miles Crash
Car has sensor issues. It ran into pole and median after defective collision assist said sensor was blocked. Has emission leak. Second vehicle i had with that and they wont cover under warranty. Kia refuses to by back a car do not feel safe driving. They refuse to fix things under warranty. The refuse to do anything about sensors, says its the safety features and they cannot remove them. Only offered me 19k for car. Why would I be upside down for a car that was sold to me with safety features issues..
#11712048 | FORWARD COLLISION AVOIDANCE: WARNINGS | | N/A miles Crash
Car has sensor issues. It ran into pole and median after defective collision assist said sensor was blocked. Has emission leak. Second vehicle i had with that and they wont cover under warranty. Kia refuses to by back a car do not feel safe driving. They refuse to fix things under warranty. The refuse to do anything about sensors, says its the safety features and they cannot remove them. Only offered me 19k for car. Why would I be upside down for a car that was sold to me with safety features issues..
#11712048 | FUEL/PROPULSION SYSTEM | | N/A miles Crash
Car has sensor issues. It ran into pole and median after defective collision assist said sensor was blocked. Has emission leak. Second vehicle i had with that and they wont cover under warranty. Kia refuses to by back a car do not feel safe driving. They refuse to fix things under warranty. The refuse to do anything about sensors, says its the safety features and they cannot remove them. Only offered me 19k for car. Why would I be upside down for a car that was sold to me with safety features issues..
#11711697 | AIR BAGS | | N/A miles Crash
1. **Component or System Failure:** - The malfunction occurred in the **automatic braking system** while the vehicle was in **snow mode**. The brakes engaged and locked the wheels, resulting in a loss of traction. - This system is available for inspection upon request to assess the failure, where the car was towed to. 2. **Safety Risk:** - The automatic brakes locking the wheels put the driver at risk by causing the vehicle to slide uncontrollably. - The situation was further exacerbated by the fact that the vehicle collided with a tree, indicating a significant safety concern. 3. **Reproduction of the Problem:** - It is unclear if the issue has been reproduced or confirmed by a dealer or independent service center, but given the nature of the malfunction, it would be advisable to have it inspected by a professional to verify the problem. 4. **Inspection by Authorities:** -the vehicle was inspected by police and the towing coming stating the car was a total loss because of the damages . 5. **Warnings or Symptoms:** - There were no indications of a problem prior to the failure, such as warning lamps or messages. The incident occurred suddenly when the brakes engaged, leading to the vehicle losing traction and ultimately colliding with a tree. - The failure of the airbags to deploy on the passenger side is also a critical point that needs further investigation. ### Key Takeaways - The automatic braking system malfunctioned in snow mode, leading to a loss of traction and a collision. - Safety was jeopardized due to the vehicle's sliding and the failure of the airbags to deploy. - Further inspection by qualified professionals is necessary to confirm and address the issues.
1. **Component or System Failure:** - The malfunction occurred in the **automatic braking system** while the vehicle was in **snow mode**. The brakes engaged and locked the wheels, resulting in a loss of traction. - This system is available for inspection upon request to assess the failure, where the car was towed to. 2. **Safety Risk:** - The automatic brakes locking the wheels put the driver at risk by causing the vehicle to slide uncontrollably. - The situation was further exacerbated by the fact that the vehicle collided with a tree, indicating a significant safety concern. 3. **Reproduction of the Problem:** - It is unclear if the issue has been reproduced or confirmed by a dealer or independent service center, but given the nature of the malfunction, it would be advisable to have it inspected by a professional to verify the problem. 4. **Inspection by Authorities:** -the vehicle was inspected by police and the towing coming stating the car was a total loss because of the damages . 5. **Warnings or Symptoms:** - There were no indications of a problem prior to the failure, such as warning lamps or messages. The incident occurred suddenly when the brakes engaged, leading to the vehicle losing traction and ultimately colliding with a tree. - The failure of the airbags to deploy on the passenger side is also a critical point that needs further investigation. ### Key Takeaways - The automatic braking system malfunctioned in snow mode, leading to a loss of traction and a collision. - Safety was jeopardized due to the vehicle's sliding and the failure of the airbags to deploy. - Further inspection by qualified professionals is necessary to confirm and address the issues.

View all Electrical System complaints →

Safety Rating for the 2024 KIA SORENTO

The 2024 KIA SORENTO received an overall safety rating of 5 out of 5 stars from NHTSA's New Car Assessment Program (NCAP).

Test Category Rating
Overall Rating ★★★★★ (5/5)
Frontal Crash ★★★★ (4/5)
Side Crash ★★★★★ (5/5)
Rollover ★★★★ (4/5)

Safety ratings are based on controlled crash tests conducted by NHTSA. A 5-star rating indicates the highest level of occupant protection.

Technical Service Bulletins for the 2024 KIA SORENTO

Kia America, Inc. has issued 24 technical service bulletins (TSBs) for the 2024 KIA SORENTO. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.

TSB_CHA126V_R1 — SERVICE BRAKES

TECHNICAL SERVICE BULLETIN: FRONT BRAKE DISC REPLACEMENT - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides the procedure to replace the front brake discs on certain 2021-2024MY Sorento (MQ4a) vehicles produced...

SC298_OWNR_201 — STRUCTURE:BODY

VOLUNTARY SERVICE CAMPAIGN: OWNER RENOTIFICATION (SC298) - This document is the owner renotification advising that Kia is conducting a Voluntary Service Campaign to apply additional body seam sealer to prevent potential water intrusion into the blower motor in certain 2023-2024 MY Sorento vehicles. Kia dealers will also inspect and, if...

SC339_OWNR — SEATS

VOLUNTARY SERVICE CAMPAIGN: OWNER NOTIFICATION (SC339) - OWNER NOTIFICATION (SC339) - This document is the owner notification advising that Kia is conducting a Voluntary Service Campaign to inspect and, based on the inspection results, replace the right-hand 2nd-row seat cushion wire harness on certain 2024-2025 MY Sorento X-Line SX Prestige...

SC339_OWNR — ELECTRICAL SYSTEM

VOLUNTARY SERVICE CAMPAIGN: OWNER NOTIFICATION (SC339) - OWNER NOTIFICATION (SC339) - This document is the owner notification advising that Kia is conducting a Voluntary Service Campaign to inspect and, based on the inspection results, replace the right-hand 2nd-row seat cushion wire harness on certain 2024-2025 MY Sorento X-Line SX Prestige...

SC339_DPSM — SEATS

VOLUNTARY SERVICE CAMPAIGN: DEALER PARTS AND SERVICE MANAGER MEMO (SC339) - This document is the announcement to the dealer Parts and Service managers advising that Kia is conducting a Voluntary Service Campaign to inspect and, if necessary, replace the right-hand 2nd-row seat cushion wire harness on certain 2024-2025 MY Sorento...

SC339_QA — SEATS

VOLUNTARY SERVICE CAMPAIGN: QUESTION AND ANSWER (SC339) - This document is the Question and Answer Guide containing the most frequently asked questions regarding the Voluntary Service Campaign SC339.

SC318_OWNR — ENGINE

VOLUNTARY EMISSIONS SERVICE CAMPAIGN: SAMPLE OWNER NOTIFICATION TO THE DEALERS (SC318) - This document is the owner notification (sample) mailed to the dealers advising that Kia is conducting a Voluntary Emissions Service Campaign to improve the emissions logic in the Electronic Control Module (ECM) on certain 2024 MY Sorento vehicles...

SC318_TSB — ENGINE

TECHNICAL SERVICE BULLETIN: VOLUNTARY EMISSIONS SERVICE CAMPAIGN: ECM LOGIC UPDATE (SC318) - This bulletin provides the procedure to update the software logic of the Engine Control Module (ECM) system on certain 2024MY Sorento (MQ4a) vehicles equipped with 2.5L T-GDI Theta III engines produced from December 7, 2023 through February 26,...

SC318_DP — ENGINE

VOLUNTARY EMISSIONS SERVICE CAMPAIGN: DEALER PRINCIPAL MEMO (SC318) - This document is the announcement to the dealer principals advising that Kia is conducting a Voluntary Emissions Service Campaign on certain 2024 MY Kia Sorento vehicles equipped with 2.5L Turbo Gas Direct Injection (T-GDI) engines manufactured from December 7, 2023 to...

SC318_DPSM — ENGINE

VOLUNTARY EMISSIONS SERVICE CAMPAIGN: DEALER PARTS AND SERVICE MANAGER MEMO (SC318) - This document is the announcement to the dealer Parts and Service managers advising that Kia is conducting a Voluntary Emissions Service Campaign on certain 2024 MY Kia Sorento vehicles equipped with 2.5L Turbo Gas Direct Injection (T-GDI) engines...

Showing 10 of 24 technical service bulletins.

NHTSA Investigations for the 2024 KIA SORENTO

There are no NHTSA defect investigations on record for this vehicle.

Other Model Years of the KIA SORENTO

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