NHTSA Complaint #11683089 — 2021 CHEVROLET SUBURBAN

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11683089
Vehicle	2021 CHEVROLET SUBURBAN
Component	FUEL/PROPULSION SYSTEM
Date of Incident	August 18, 2025
Date Filed	August 26, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

I was standing at a red light with my foot on the brake and the car went into neutral and stalled. I could not restart the vehicle and had to be towed to the dealership where there confirmed a fuel pump module failure. There were no precipitating factors or warnings. This is extremely dangerous. The car is only 4 years old and many people have reported the same incident online, which often recurs, even after replacing the fuel pump. The dealership has ordered the part however it is on backorder without any estimated ship time. For a vehicle I paid over $70K for, this is concerning and frustrating. There is a known recall for 2021 Suburbans for this exact issue.

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