NHTSA Complaint #11719462 — 2021 CHEVROLET SUBURBAN

My [XXX] Daughter lost the ability to put the vehicle in reverse while running errands on a Saturday. We had to push the truck out of the parking spot "backwards" in neutral in order to get the vehicle in a position to put it in "drive". She had been going in and out of shopping centers (forwards and backwards) earlier when the reverse suddenly stopped. I dropped the vehicle at a nearby auto shop in a fit of desperation (maybe 1/2 mile away). They told me they thought the transmission was shot, so I picked it up and took it to Andean Chevrolet (Dealer) in Cumming, GA. While driving it to Andean on Tuesday (2/17), the transmission went into low acceleration mode where I couldn't go into upper gears and topped-out at 3,500 rpm's max for the 13+ miles (30 min) drive. Andean confirmed on Friday (2/19) that the entire transmission is shot with metal all inside of the fluid, gears being broken, and the valve body being broken. The truck is 5.5 years old with 93K mile on it and we were just shocked. The repair for GM Reman transmission was quoted at ~$9.2K and we just finalized a call directly with GM Customer Service to see if GM would offer any discounts to the Dealer on the repairs. We are still waiting on that result while the repairs are being made. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)