NHTSA Complaint #11682851 — 2020 JEEP GRAND CHEROKEE

Component/System: Electrical Power Steering (EPS) – steering cuts in and out while driving. Vehicle is available for inspection upon request. Safety Risk: My safety and the safety of others were put at risk because the steering intermittently fails, making the vehicle very difficult to control. This could easily cause an accident. Reproduction/Inspection: The issue has been reproduced multiple times while driving. The vehicle previously had an engine replacement at Bayird Dodge Chrysler Jeep in West Memphis, AR (now closed), but this steering problem remains unresolved. Manufacturer/Dealer Involvement: The original dealership is no longer in business, so I cannot return there for service. I have contacted Jeep/Stellantis Customer Care to request assistance. Warning Lamps/Messages: The EPS warning light has appeared during failures. The problem first appeared in [insert approximate date/month you noticed it]. Summary: The 2020 Jeep Grand Cherokee (VIN [XXX] ) has ongoing electrical power steering failures. The steering cuts in and out unexpectedly, creating an extreme safety hazard. This issue needs urgent investigation and resolution. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)