NHTSA Complaint #11587084 — 2020 JEEP GRAND CHEROKEE STEERING

Complaint Details

ODI Number	11587084
Vehicle	2020 JEEP GRAND CHEROKEE
Component	STEERING
Date of Incident	April 24, 2024
Date Filed	May 5, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

Purchased used 2020 Grand Cherokee at Christmas time 2023. Vehicle had 25640 miles on it. On April 24, 2024 while driving home maybe 2 miles from home, I was lucky not to crash when losing steering response.A Warning Message appeared on the Speedo, stating, “POWER STEERING UNAVAILABLE SERVICE REQUIRED “. 28K miles is about 2,400 miles driven to date. I drove straight home and made an appointment for service. Koons Chevrolet where I bought the car performed diagnostic testing to determine Replacement of the Steering Gear RACK AND PINION would require replacement and the repair $5800 parts and labor. The module is internal and not serviceable therefore the Whole Steering Gear must be replaced. Cost is prohibitive for a fairly new vehicle.

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