NHTSA Complaint #11682710 — 2018 HYUNDAI SONATA

My 2018 Sonata has had an oil consumption problem since 2023. We initially thought it was the oil change garage issues. Had an oil consumption study conducted by Hyundai between July -September 2024. We were replacing 1,0 -1.5 qt oil every 700 - 1,300 miles. After the study, Hyundai told me I did not have an oil consumption problem. (Seriously?!?!) We had to replace the starter and now the spark plugs. Photo enclosed of how burnt the spark plugs were. Our mechanic was so mad that Hyundai was not honoring their warranty but allowing my engine and connected parts to just burn up. Hyundai told me to come in for another check tomorrow, 8/25/25. I called the Hyundai Consumer line on 8/18/25 (4th new case number in 13 months) and the person who answered the phone asked if I contacted a lawyer. I asked her if I needed to contact a ? I’ve been reading online about this problem today and found information about NHTSA and decided to file a complaint. This is dangerous because when the engine blows, I may be accelerating on the interstate and merging. That could be a fatal problem with this car. Traveling on the interstate on 8/10/2025 my Sonata stuttered and hesitated upon acceleration. We took back roads and limped home. My mechanic replaced the severely burnt spark plugs and told us our very nice car would be worthless soon if Hyundai did not fix this oil consumption problem. He called our Hyundai dealer on our behalf.