NHTSA Complaint #11682375 — 2020 FORD ESCAPE POWER TRAIN

Complaint Details

ODI Number	11682375
Vehicle	2020 FORD ESCAPE
Component	POWER TRAIN
Date of Incident	August 8, 2025
Date Filed	August 22, 2025
Mileage	62,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KS

Consumer Description

The contact owns a 2020 Ford Explorer. The contact stated that while driving 15 MPH, the vehicle experienced a complete loss of automotive power with the “Service Vehicle Soon” light illuminated. The vehicle came to a complete stop in the middle of the roadway. The vehicle was towed to a local dealer, where it was diagnosed, and the contact was informed that the powertrain was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 62,000.

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