NHTSA Complaint #11718222 — 2020 FORD ESCAPE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11718222
Vehicle	2020 FORD ESCAPE
Component	ELECTRICAL SYSTEM
Date of Incident	January 16, 2026
Date Filed	February 16, 2026
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

The transmission shifting got increasingly rough over time, and then suddenly refused to shift into gear/reverse. The Ford shop told us it was the reverse solenoid, but it ended up requiring a full transmission rebuild. Safety of the car refusing to shift gears led to loss of power several times, unable to accelerate in traffic, until total failure occurred. Problem was inspected by Ford dealership, then repaired by independent service center due to cost. Not inspected by insurance, as it did not result in a collision. Warning lamps did not turn on until total failure occurred. Then lights on gear shift dial blinked, refused to allow us to put the car in gear. Dash lights also indicated "check engine" at that time, but no earlier.

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