NHTSA Complaint #11682252 — 2011 HYUNDAI SONATA

While driving our 2011 Hyundai Sonata on [XXX], my fiancée and I experienced sudden engine failure on [XXX]. The car suddenly lost power and began vibrating violently, then stalled completely and would not restart. We had to pull over in a dangerous area with no power and limited shoulder space, creating a serious safety hazard. A relative had previously scanned the vehicle and retrieved a P1326 knock sensor code, indicating a potential engine bearing issue. He cleared the code temporarily in an attempt to drive the vehicle again. However, when it failed on the freeway, we were forced to tow the vehicle twice—first to our home and then to Anaheim Hyundai for diagnosis. Hyundai later denied warranty assistance, claiming "exceptional maintenance neglect" despite the fact that we provided all available oil change records since our 2017 purchase. We were not the original owners, yet were expected to produce records dating back to 2013. No sludge or varnish evidence was cited in the repair order, and the dealer simply claimed a seized engine. We’ve since been denied under both the extended warranty and goodwill policies, even though our engine displayed the same symptoms covered in the Theta II engine class action settlement. This failure was dangerous, left us without transportation, and has caused serious financial and emotional strain. We are reporting this because it reflects a potential ongoing safety risk for other Hyundai owners. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)