NHTSA Complaint #11680771 — 2017 HYUNDAI TUCSON

I am the original owner of my 2017 Hyundai Tucson. I am a [XXX] retired teacher. I became aware that my 2017 Hyundai Tucson was consuming oil in August 2024. I took my Tucson to Buerkle Hyundai, where it was purchased, and they set my vehicle up for oil consumption testing. Every 1,000-1,100 miles my car's oil level needed to be checked by an authorized Hyundai dealership. This required time and planning. I began working with Luther Hyundai in Burnsville, MN for testing as they are close to my house and requested to take over when I brought my vehicle in for the first check. This engine issue is covered by my 10 year/100,000 mile warranty. My vehicle's oil level was checked as required for the testing. Hyundai considers a vehicle burning 1 quart of oil or less per 1,000 miles to be acceptable. My vehicle consistently consumed oil and when checked May 9, 2025, in 817 miles my car had consumed 1.5 quarts of oil. My vehicle had 88,689 miles on it. My car met the requirements for a new engine, which I'd been told was the warranty repair. Luther Hyundai, Burnsville, MN submitted the repair request. Next I was told I'd have to provide oil change invoices. I brought in oil change invoices for the past four years. Then I was told I'd need to provide invoices dating back to the purchase of the car, 8 years of maintenance records. That seemed extreme but I provided those. Somehow Hyundai Warranty Division is stating my vehicle maintenance is negligent despite having my oil change records that proved otherwise. They have denied warranty repair. Luther Hyundai's service manager wrote emails stating that my vehicle had been well taken care of and serviced. Hyundai Warranty division refused the repair again. When I asked for a written statement of reasoning I was told they could not send one. My vehicle is not safe to drive. I cannot understand how Hyundai can deny a valid warranty claim. I need my Tucson repaired and the warranty honored. I'm unable to upload all files. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFOR