NHTSA Complaint #11680629 — 2014 FORD ESCAPE

The contact owns a 2014 Ford Escape. The contact stated that the local dealer sent a mobile mechanic to the residence to repair a bushing on the vehicle. The contact stated that the ABS warning light was illuminated. The vehicle was repaired, but the mechanic had forgotten to replace a tubing on the vehicle. The vehicle failed to start, and the contact's husband noticed that the tubing was disconnected. The contact's husband was able to attach the tubing, and the vehicle restarted. While her husband was driving the vehicle and making a turn, the vehicle stopped. The vehicle was restarted after several attempts. The contact stated that the transmission was slipping. Roadside Assistance was contacted and left the parking brake activated during towing. The vehicle was towed to the local dealer and several DTC were retrieved. The vehicle was not diagnosed or repaired. The contact called the customer service at the manufacturer, but no assistance was provided. The vehicle was taken to an independent mechanic who discovered an failure with the muffler. The failure mileage was approximately 115,000.