NHTSA Complaint #11680569 — 2019 FORD F-150

The contact owns a 2019 Ford F-150. The contact stated that while driving at various speeds, the transmission experienced hard downshifts, causing the vehicle to jerk and abruptly decelerate. The contact stated that the failure had occurred while driving in different gears, and while driving at highway speeds or slower speeds. The vehicle was taken to the local mechanic who reprogrammed the transmission control module, but the failure persisted. The mechanic later informed the contact that the transmission needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The local dealer was not contacted. The failure mileage was 95,000.