NHTSA Complaint #11634447 — 2019 FORD F-150

The contact owned a 2019 Ford F-150. The contact stated while driving at various speeds, the transmission was skipping between the 4th, 7th, and 8th gears. There was no warning light illuminated. The contact stated that while driving and depressing the accelerator pedal, the vehicle was jerking and lurching forward significantly. There was no warning light illuminated. The vehicle was taken to the dealer several times; however, the failure could not be replicated. The contact stated while accelerating from a complete stop and making a turn, the vehicle failed to respond as needed and rolled to a stop in the middle of the highway, nearly causing a crash. The contact turned off and restarted the vehicle several times, and the contact was able to drive to the dealer at a significantly slower speed. The dealer diagnosed the vehicle and determined that the transmission needed to be replaced. The vehicle was then taken to another dealer, Fort Mill Ford (801 Gold Hill Rd, Fort Mill, SC 29708), where the transmission was replaced. The vehicle was repaired. Additionally, the vehicle experienced cam phaser failure and was sold due to the repair cost. The manufacturer was notified of the failure. The failure mileage was approximately 40,000.