NHTSA Complaint #11680382 — 2021 MAZDA CX-30

The contact owns a 2021 Mazda CX-30. The contact stated that while driving at an undisclosed speed, the accelerator pedal was slightly depressed; however, the vehicle speed increased significantly independently. The contact stated that the failure occurred as the contact arrived at the contact's residence and was attempting to park the vehicle. The contact stated that the brake pedal was depressed; however the vehicle failed to stop, and the vehicle was uncontrollable. The contact stated that the vehicle crashed into the contact’s apartment building. The contact stated that the building siding and steps were damaged due to the failure. The contact was not injured; however the failure had caused serious anxiety issues for the contact. The vehicle was towed to a local tow yard. In addition, the contact stated that the vehicle was towed to the dealer two times prior to the failure because, when attempting to start the vehicle, the vehicle failed to start. The contact was informed that the vehicle's not starting was the result of a faulty battery, and the battery was replaced. In addition, the contact stated that the independent acceleration failure had occurred the day before the crash occurred; however the contact was planning to take the vehicle to the dealer the following day. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 47,000.