NHTSA Complaint #11635826 — 2021 MAZDA CX-30

The contact owned 2021 Mazda CX-30. The contact stated while attempting to park the vehicle in the parking garage at her workplace, the contact reversed and then straightened the steering wheel; however, after shifting to drive and attempting to drive 6-10 feet forward into the parking space, the vehicle unintendedly accelerated and crashed into a pillar before coming to a stop. The contact stated that the engine had revved up, and the vehicle made an abnormally loud sound before the vehicle unintendedly accelerated. The contact stated that the brake pedal was depressed but the vehicle failed to respond, and the vehicle failed to stop as needed. There was no warning light illuminated. The contact stated that the air bags deployed as intended; however, a warning light indicating an air bag malfunction illuminated afterwards. The contact stated that the front driver's side and knee air bags had deployed as designed. The contact sustained pain and bruises on the left side of the chest, on the upper part of the left breast, on the left leg, and on the right wrist and right arm. The vehicle automatically called 9-1-1 for Emergency Assistance, but the contact declined to receive medical assistance. The contact was able to walk away from the scene. No Police report was filed. The contact was unsure whether there was any property damage. The vehicle was towed from the scene and totaled by the Insurance Company. The contact stated that the failure had occurred once before while driving at approximately 60-65 MPH, and the vehicle unintendedly accelerated with an abnormal sound coming from the vehicle, but the contact was able to depress the brake pedal and regained control of the vehicle. The dealer and the manufacturer were not yet notified of the failure. The failure mileage was approximately 31,000.