NHTSA Complaint #11609112 — 2021 MAZDA CX-30

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11609112
Vehicle 2021 MAZDA CX-30
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

While I was driving on I-90, I lost control of the acceleration of my vehicle. The vehicle was towed and has been diagnosed with a failed transmission! The car would not accelerate or it would accelerate in bursts or rapidly slow down. I was able to pull over and the car failed to move at all after. My safety and others was put at risk as I lost the ability to control the speed of the vehicle on a road where the speed limit is 65mph in traffic around me. When the problem began no lights illuminated, until ~30 seconds in the yellow engine failure light illuminated and then the yellow transmission failure light illuminated. The car was brought to a dealership for inspection and they diagnosed it as a transmission failure. This is unacceptable for such a young vehicle (2021). It should be noted that the car manufacturer immediately approved the replacement the same day it was diagnosed (dealership said it usually takes 48 hours), but the part is back-ordered for months (probably because they know this is happening and trying to cover it up).

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