NHTSA Complaint #11680288 — 2018 RAM 3500

Stellantis is unable to provide a timey remedy for NHTSA Recall Number24V-896. The hydraulic control unit ("HCU") is susceptible to failure or malfunction which may result in a reduction or change of Anti-Lock Brake System ("ABS")/Electronic Stability Control ("ESC") /Traction Control performance. A failing HCU will initially result in the intermittent loss of ABS/Traction control progressing to permanent loss. The loss of ABS/ESC/Traction control may cause a vehicle crash without prior warning. Driving the vehicle is a safety risk to me and the public. The vehicle is garaged at an authorized dealership since 2/13/25 and has resulted in a loss of income totaling $40,000 as the truck was used for transporting heavy loads. Additionally, I have paid $9,000 towards the monthly truck note and insurance for a vehicle that I cannot drive. Stellantis has not provided an adequate solution, and they are ill-equipped to be a manufacturer of vehicles in the United States. Stellantis is actively misrepresenting safety information to the public without any regard for the public’s safety. Out of an abundance of caution, I filed Better Business Bureau complaint case #[XXX] on [XXX] with the Detroit and Eastern Michigan office after Stellantis advised me that the 2018 Ram 3500 was safe to drive even though the recall was not repaired. Stellantis’ response can be viewed by the public at the Better Business Bureau of Detroit and Eastern Michigan’s website. It reads as follows: “We issued this recall out of our commitment to your safety and recommend that you complete the repair as soon as the remedy becomes available. However, please rest assured that you can continue driving your vehicle safely in the meantime." They made 5.5 billion in profit in 2024 and they won't deal fairly regarding a rental vehicle. On 7/17 they told me they would reimburse up to $60 then 8 days later they said up to $50. When I submitted my rental receipts they said their system is down. Stop them INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFO