NHTSA Complaint #11680191 — 2015 FORD EDGE

The contact's mother owns a 2015 Ford Edge. The contact performed a minor service on the vehicle. The contact stated that the vehicle was idling roughly, and the check engine warning light was illuminated. The contact replaced the spark plugs and the valve cover gasket; however, the vehicle was still idling roughly with a misfire coming from cylinder #3. The contact checked the spark plug in cylinder #3 and became aware that engine oil had fouled the plug. The contact stated that the vehicle was consuming engine oil, and 1 quart of oil was added after an oil change. The contact had taken the vehicle to a dealer who diagnosed the vehicle and determined that the pistons and piston rings had damaged the cylinders, and recommended that the engine be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 38,000.