NHTSA Complaint #11678922 — 2011 FORD EXPLORER

I’m the original and only owner of a 2011 Ford Explorer (VIN [XXX]). Although Ford Recall 14S06 (NHTSA 14V-286) was marked complete by AutoNation Ford of Bellevue, I’m now experiencing the same issue: loss of power steering assist while driving, which creates a safety hazard. On July 29, 2025, a certified DTC scan at Pierre Ford of Seattle revealed three Power Steering Control Module (PSCM) codes: U3000:49, U3000:72, and U3000:96. These codes are explicitly listed in Ford’s own bulletin (RCMN-14V286-7022) as qualifying for steering gear replacement under Customer Satisfaction Program 15N01, which Ford issued as an extension of Recall 14S06. Despite this, Ford denied the dealer’s request to perform the repair, citing that the CSP period had ended. However, Ford’s bulletin states that repairs should still be approved via SSSC request if DTCs are present — which they are. I believe Ford is failing to honor its own published recall repair procedure. This is not wear-and-tear; it is a continuation of a known safety defect. The steering intermittently becomes difficult to control — especially at low speeds — putting my family and others at risk. I’m requesting NHTSA investigate Ford’s denial of valid repair claims tied to Recall 14S06/15N01 and hold them accountable for unresolved safety issues. Documentation available upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)