NHTSA Complaint #11678782 — 2011 HYUNDAI SONATA

I purchased this 2011 Hyundai Sonata (VIN: [XXX]) on [XXX]. A few weeks later, the engine started knocking, wouldn’t shift beyond 2nd gear, and wouldn’t go over 60 mph. A diagnostic test at Express Oil returned the error code P1326, which is tied to Hyundai’s Recall Campaign 132 for engine failure due to bearing wear. I brought the car to Serra Hyundai in Trussville, AL. I provided my bill of sale, diagnostic code, and a recent oil change receipt, but Hyundai denied my engine replacement, saying there was a gap in service history between 2021 and 2025 — even though I was not the owner during that time. They confirmed it was a recall-eligible engine and admitted the failure matches the recall symptoms, yet are refusing to fix it — while also suggesting I “trade the car in” instead. This is a known safety defect, and I believe Hyundai is wrongfully denying legitimate recall repairs based on ownership history rather than actual engine failure. I am now without a working vehicle. I respectfully request that NHTSA investigate Hyundai’s denial of engine replacements under Campaign 132 for new owners and hold them accountable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)