NHTSA Complaint #11678761 — 2019 FORD F-250

The contact owns a 2019 Ford F-250. The contact stated that while driving approximately 75 MPH, the vehicle lost motive power and almost stalled. The contact pulled over and stopped and the vehicle stalled. The contact attempted to restart the vehicle however, the vehicle failed to restart. Several unknown warning lights were illuminated. The vehicle was towed to a dealer and diagnosed with fuel pump failure; however, due to the cost of the repair the vehicle was towed to an independent mechanic who diagnosed the vehicle and determined that the high-pressure fuel pump had failed, and the entire fuel system needed to be replaced. The vehicle was repaired. The contact researched online and related the failure to NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the VIN was not included. The contact called the manufacturer to request a reimbursement and it was confirmed that the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 120,000.