NHTSA Complaint #11678525 — 2020 FORD EXPLORER

The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the transmission was shifting hard. While driving uphill, the transmission failed to properly shift into gear. The transmission was slow to respond while shifting gears. There were codes and warning lights related to the power train and pre-collision assist. Additionally, the powertrain, Hill Start Assist, and pre-collision warning lights were simultaneously activated and then deactivated. The TPMS warning illuminated and eventually turned off, and then became illuminated. The tire pressures were checked and were at proper inflation levels. The contact stated that the failure was possibly related to NHTSA Campaign Number: 25V239000 (Power Train). The contact called the manufacturer and discussed the related recall on the 2025 Ford Explorer and was referred to the NHTSA Hotline to report the failure. The local dealer was contacted about the malfunction and informed the contact that the failure was a glitch. The vehicle was not diagnosed or repaired. The failure mileage was approximately 70,000.