NHTSA Complaint #11678210 — 2023 HYUNDAI PALISADE

On [XXX] the engine light went on my 2023 Hyundai palisade SUV. Immediately I drove over the Hyundai dealership to try to find out what the problem was. On my way there, the light remained on, and the car kept making movements as if it was going to turn off, I could barely make the speed increase as I was driving. I went to Healey Hyundai located at 794 Route 52 Fishkill Ny 12524 phone number 845 831 1090 . In spite, the car light on and the issues they refused to attend the car and asked me to go back Monday morning, which I did , same issued on my way there, and I arrived there with the engine light on , service advisor Rasheena M Dyer , took the car, saw the light on, took pictures and asked me to wait for the mechanic to review the car. After two hours the service advisor, said “ there’s nothing we could do, or anything could do, the car is misfiring and anything could be causing the car to misfired, the mechanic don’t see the light right now, therefore, we can’t diagnose anything, but the car is misfiring “. I replied:” my car is under 50,000 miles and under manufacturer warranty, can you give me a rental, while you fixed the engine problem, I have 5 children , how can I drive around with my kids with an engine light on and the issues is giving me”, she replied: we won’t give you a rental because we don’t know what the problem is , ( although they know and said the car motor is misfiring )unless you pay $200 dollars . They sent me away with the engine light on, and the car making sounds and movements as if is going to go off anytime . Hyundai refused to help me although the engine lights are on and my car is still under warranty. I took the car that same day to Monro auto service at 64 north plank road ,Newburgh Ny 12550, and the checked the car and confirmed that there’s nothing wrong with the oil, or filters as the dealership try to implied , is an engine-firing problem that again, Hyundai dealership refuses to fix. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(