NHTSA Complaint #11677832 — 2016 HONDA PILOT

The contact owns a 2016 Honda Pilot. The contact stated while driving 68 MPH on the interstate, the vehicle unexpectedly decelerated. There was an abnormal odor detected. The contact was able to take the exit ramp. The engine light illuminated, and the vehicle became inoperable. The contact stated that the failure was related to NHTSA Action Number: RQ24013 (Engine). The vehicle was towed to the residence. The vehicle was then towed to the local dealer, where it was jumpstarted, and the contact was informed about an engine replacement. The vehicle was diagnosed with a split crank shaft. The vehicle was not repaired. The manufacturer was contacted and confirmed that no additional assistance would be provided. The manufacturer was no longer returning phone calls. The failure mileage was approximately 237,000.