NHTSA Complaint #11677463 — 2017 TOYOTA COROLLA

The contact owns a 2017 Toyota Corolla. The contact received notification of NHTSA Campaign Number: 20V024000 (Air Bags). The contact stated that while driving at 15-20 MPH, the forward collision avoidance feature failed to alert her of vehicles ahead. The contact swerved the vehicle, crashing into the bridge wall. The air bags did not deploy. Several unknown warning lights were illuminated. The contact suffered bruising and neck pain, but no medical attention was received. The contact's mother, who was a passenger, suffered body aches and pain. The contact stated that her mother passed away from an unrelated illness a month after the crash. There was no police report filed. The vehicle was able to be driven away from the crash site. Furthermore, the contact stated that the vehicle was equipped with unknown tires, and that the front driver's side tire and spare tire had a blowout four times within a year. The front driver side tire was replaced by a tire retailer, Walmart, and an independent mechanic, but they were unable to determine the cause of the tire failure. The contact stated that after the crash, the front driver's side tire was flat, the rearview camera was inoperable, and the front passenger door handle had fractured and detached. The message "No Rear Visibility" was displayed. The vehicle was towed to the dealer, and the front bumper detached while being towed. The dealer informed the contact that the recall was not related to the failures. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and had an engineer inspect the vehicle. The engineer determined that the rearview camera and forward collision avoidance feature had failed. The failure mileage was approximately 60,000.