NHTSA Complaint #11677312 — 2017 FORD EXPEDITION

The contact owns a 2017 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V648000(Visibility, Electrical System), and the vehicle was taken to the dealer, where the recall repair was completed; however, the defroster failed to function as intended after the recall repair. There was no warning light illuminated. The vehicle was taken back to the dealer, where it was diagnosed with blower motor failure, but the dealer declined to repair the vehicle free of charge. The contact stated that the vehicle had not experienced a blower motor failure prior to the recall repair. The vehicle was not repaired. The manufacturer was notified of the failure but no assistance was provided. The failure mileage was 136,000.