NHTSA Complaint #11660998 — 2017 FORD EXPEDITION

The contact owns a 2017 Ford Expedition. The contact stated that while driving at slow speeds during the snow, the vehicle slid on the icy road. The brake pedal was depressed, but the vehicle failed to respond. Due to the failure, the vehicle crashed into the guardrail and came to a stop. The contact stated that the air bags did not deploy. The contact was unsure if there was a warning light illuminated. The vehicle was taken to a dealer; however, no cause for the failure was found. The contact suffered injuries to her back and neck. However, medical attention was not received. A Police report was not filed. The contact also stated that the failure had occurred three years ago. The contact then received notification of NHTSA Campaign Number: 25V236000 (SERVICE BRAKES, HYDRAULIC) in 2025. The contact stated that on another occasion, the climate control front blower failed to function as intended. The contact stated the A/C was inoperable. The dealer picked up the vehicle, and the repairs were pending. The contact stated that recently, water had leaked into the front cabin of the vehicle from an unknown location and damaged the wires for the blower. The manufacturer was made aware of the failure but provided no assistance. The contact received notification of NHTSA Campaign Number: 22V648000 (VISIBILITY, ELECTRICAL SYSTEM). The failure mileage was approximately 70,000.