NHTSA Complaint #11677295 — 2020 FORD EXPLORER

The contact owns a 2020 Ford Explorer. The contact stated that while driving at 35 MPH, the contact heard an abnormal sound coming from the engine. The vehicle was taken to a dealer, where it was diagnosed that the Right-Hand and Left-Hand Exhaust Flexible Pipes needed to be replaced. The vehicle was not repaired. The contact related the failure to Ford Customer Satisfaction Program Number: 21B35 (Right-Hand Catalytic Converter and Right-Hand and Left-Hand Exhaust Flexible Pipe(s) Inspection; however, the vehicle was not covered. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 40,000.