NHTSA Complaint #11677032 — 2017 FORD ESCAPE

The contact's wife owns a 2017 Ford Escape. The contact stated that approximately one year ago, the engine was misfiring, and the vehicle was shuddering when the vehicle was started. The contact stated that his wife had not seen any warning lights illuminated. The contact had taken the vehicle to an independent mechanic. The vehicle was diagnosed, and it was determined that the spark plugs and coils needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The contact took the vehicle back to the same mechanic and was informed that the cylinders in the engine had failed a pressure test and referred the contact to the dealer for assistance. The vehicle was towed to the dealer. The dealer diagnosed the vehicle and determined that there was coolant intrusion into the engine block, and the engine needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to Technical Service Bulletin: 19-2346 (Coolant intrusion into the cylinders - Engine and Engine Cooling). The manufacturer was informed of the failure and informed the contact that the program to replace the engine did not cover the vehicle and had expired. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 90,000.