NHTSA Complaint #11676528 — 2018 FORD EDGE

On July 20,2025, at about 4:30pm to 5:30pm, I drove less than two blocks from home when the engine light and the overterature light came on suddenly. Simultaneously, the vehicle began to shake. I was about two to three blocks from an Auto Zone parts supply store. I drove there slowly. Once at the location, I asked for assistance in determining what caused the issue with my car. The representative used a device that indicated that check engine failed, and emission ready status was no. I was advised to purchase coolant for my model vehicle. Once purchased, the representative tried to fill the reservoir. However, the reservoir indicated that it was full after using less than half of what was in the gallon bottle. We waited a while to determine if the level would decrease. While at the store, the level remained constant at the full level. He recommended that I start the engine. The car no longer shook and the indicators did not come back on until I drove about a mile away. I was near another Auto Zone store, nearly a mile from my house. The representative there was able to pour the remainder of the coolant into the reservoir. When asked, I was told that I should contact a mechanic regarding the issue. I asked if it would be safe to drive the car home to make arrangements to have the car towed, as where we (myself and two young grandchildren) were in a location that did not seem safe to wait very long. I drove slowly to my house, using emergency blinkers. I was able to park the car in the driveway until I could arrange to have the car towed to a recommended repair shop. I have an extended warranty from an Auto warranty company. The car was towed to AAMCO less than 10 miles away. So far, all they have been able to tell me is that the oil is clean, but the level is very low. I do not know the cause, as I have the oil changed, and other lubricant and liquids levels checked at least every 7.5K miles. I also check my indicators on a regular basis, whenever I drive.