NHTSA Complaint #11676499 — 2020 FORD ESCAPE POWER TRAIN

Complaint Details

ODI Number	11676499
Vehicle	2020 FORD ESCAPE
Component	POWER TRAIN
Date of Incident	June 12, 2025
Date Filed	July 27, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

Shortly after having new tires installed at the dealership the following warnings displayed: AWD Fault Service Required, Hill Start Assist, Pre-Collision and Traccontrol. Mileage was around 10,700, June 2025. Dealer unable to look at until July 2025. Advised that the RDU motor needed replacement. Replacement was completed 7/23/25. The vehicle was 5 months past the Powertrain warranty. So out of pocket was over $1,900. Given the low mileage on the vehicle it seems that this should not have happened. Research here and other websites indicate this is a known issue. The dealer indicated the same.

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