NHTSA Complaint #11675150 — 2021 FORD ECOSPORT

Recall is for 25S12 FRONT HALF SHAFT INSPECTION red McCombs completed and passed on June 23 2025 a week later the shaft had been bent Ford is denying paying for the recall because it was initially passed. I’m writing to follow up on an ongoing issue involving my 2021 Ford EcoSport currently at your dealership, Red McCombs Ford. I’ve been without a vehicle for several weeks now, and despite multiple text updates from Adrian, I’ve yet to receive a concrete response or resolution from Ford regarding the recall and repair process. As you are aware, my vehicle was inspected at your service department on June 23, 2025 in relation to Ford Recall 25S12, concerning improper axle half-shaft installation. At that time, I was told the axle was installed correctly. However, by June 30, the vehicle was back at your shop with a bent axle shaft — a serious failure that occurred less than a week after your team cleared it. This raises a critical concern. Given the nature of the recall — where improperly seated axles can cause spline wear, misalignment, or other stress-related damage — it is highly plausible that the damage was either missed during inspection or already underway when the vehicle was deemed compliant. Despite this, I have received no official update from Ford about whether the repair will be covered under the recall. The continued delay, lack of communication, and lack of access to a working vehicle have created a great deal of inconvenience and frustration. At this time, I am requesting the following: A written update on the current status of my vehicle’s repair and Ford’s determination. A copy of the inspection report from 6/23 outlining what was evaluated during the recall check. Confirmation that this issue is being escalated appropriately within Ford if a resolution is still pending. I would appreciate a prompt response so we can move forward in resolving this issue. You may contact me directly by phone or email.