NHTSA Complaint #11674428 — 2022 FORD EDGE

At 67,000 miles the vehicle started lurching forward and then at one point the traction control light came on the dashboard and the vehicle stopped itself while driving, as if the brakes were being applied, but we weren’t applying the brakes. After turning the car off and turning it back on, it drove with hesitation and was slipping between gears. Also, the front collision sensor has been coming on upon startup for quite some time. Took the car to the Ford dealership, and they determined that the torque converter was bad in the transmission and suggested a full transmission replacement. Ford agreed to cover $4000 of the $10,000 replacement. This means I would have to pay $6000 out of pocket to get a new transmission. We previously had a 2020 Ford edge and had the same exact problem but it was covered under the powertrain warranty as it only had 58,000 miles. At that time, we did a transmission rebuild at the dealership and the car never drove the same after that, which is the reason we bought the 2022 Ford edge, Not thinking we’d have the same exact problem with the transmission.