NHTSA Complaint #11674117 — 2017 HYUNDAI TUCSON

The contact owns a 2017 Hyundai Tucson. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact became aware of an abnormal knocking sound. No warning lights were illuminated. The contact stated while driving uphill, the vehicle stalled and lost motive power. The vehicle was taken to the dealer; however, the failure was not duplicated. The dealer requested an oil consumption test. The oil consumption test was performed and indicated that the engine was consuming an excessive amount of engine oil. The contact stated there was no warning light to indicate that the oil pressure was low. The contact stated that the oil was six quarts low. The failure was persistent. The contact stated that there were several failures reported to the dealer. The contact stated that while driving uphill, the vehicle stalled and lost motive power. The vehicle was towed to an independent mechanic. In addition, the contact stated that the abnormal knocking and ticking sound was persistent. In addition, the contact stated that the engine was six quarts of engine oil low every two weeks. The vehicle was taken back to the dealer. The contact was informed that the cause of the failure was not identified. In addition, the dealer requested an engine replacement due to the persistent failure. The vehicle was not repaired. The contact stated that due to the persistent failure, the vehicle had been taken to the dealer several times. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 86,790.