NHTSA Complaint #11673660 — 2011 FORD EXPLORER

The contact owns a 2011 Ford Explorer. The contact stated while driving at an undisclosed speed and attempting to make a turn, the vehicle lost power steering functionality, and the steering wheel seized. Several unknown warning lights were illuminated. The contact was able to pull over to the side of the road. The contact stated that her daughter was inside the vehicle during the failure. The contact continued driving but the failure persisted. The vehicle was taken to an independent mechanic, where the contact was informed that the power steering had failed. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 15N01. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 158,000.