NHTSA Complaint #11673488 — 2017 HYUNDAI TUCSON

My engine was recalled and they inspected it and said it was fine in 2023. Fast forward to June 2025, My engine failed. I took it back to the dealership and they tested it and said "it was not bad enough to be fixed under the recall." Before I took it the dealership the check engine light was on, reduced power when accelerating, knocking noise from the engine that increases when the rpms increase, and the oil pressure light is flashing. Upon taking it to the dealership the check engine light has been turned off, but all the other issues still remain. All of these issues were components to the recall. I have called Customer Care and they assured me that it would be fixed at no cost under the recall, and then I requested a different dealership due to terrible customer service at the prior dealership. Customer Care then contacted prior dealership, and went based on the incorrect findings of the dealership, they are refusing to fix my engine that is under recall. Because they inspected it in 2023 they marked the recall campaign as closed.