NHTSA Complaint #11672816 — 2017 FORD ESCAPE

The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle sputtered and the engine was running rough. The vehicle was taken to a certified mechanic, who diagnosed that the spark plugs had failed and needed to be replaced. The spark plugs were replaced; however, the failure persisted. The vehicle was returned to the mechanic, who replaced the ignition coils; however, the failure persisted. The vehicle was returned to the dealer a third time, and the mechanic diagnosed that there was coolant intrusion in cylinder #3. The mechanic determined that the engine needed to be replaced. The vehicle was not repaired. The contact became aware of NHTSA Campaign Number: 12V431000 (Engine and Engine Cooling); however, the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 81,277.